Monday, January 30th, 2012

Customer:  I would like to return this item.
Employee:  I'm sorry but we don't accept returns.  The best we can do is offer you an even exchange.
Customer:  The girl at the counter the other day said I could do exchanges.
Employee:  Yes, you can exchange it.
Customer:  But she said I could return it.
Employee:  ...You can exchange it.
Customer:  Alright I'll look around.

*The customer meanders around the store for a bit and eventually returns with items to exchange.*

Customer:  The girl said I could return this if I didn't like it though.
Employee:  I'm sorry about that but store policy is that we only accept exchanges.
Customer:  Well she said I could exchange it.  But now you say I'm not allowed to return it.  I wouldn't have gotten this if I didn't know you could exchange it.
Employee:  ...You CAN exchange it.
Customer:  But I thought I could return it.  That's what she said!