Monday, March 19th, 2012

*A customer approaches the register with an Iphone in her hand that has a charger from the store currently plugged into it.*

Customer:  I just bought this charger.  And I put it into my phone and now it won't come out.
Employee:  Really? We have never had that problem before with any of our chargers.  Can I see the phone?

*The employee examines the phone and the charger is, in fact, stuck in the port.  The cause of this however is obviously due to a rubberized case accessory on the phone and not the charger directly.*

Employee:  Well the reason this is stuck in the phone is because you forced the charger into the slot even though the case was blocking it.
Customer:  No I didn't!
Employee:  The case is partially jammed in the port between the charger and the contacts in the phone.
Customer:  I didn't force it.
Employee:  There is no way that this didn't require a lot of effort to do.  I'll try to get it out for you anyway...
Customer:  But it went in really easy!!

*The case ended up binding the charger and phone to such an extent that the employee had to destroy the charger completely to remove it from the phone.  Despite the damaged charger and hassle being completely her fault,  the customer still wanted a refund for the item.*