Customer: Hi, I have a return. Should I get in line?
Employee: Sorry but we don't accept returns, we can only do exchanges.
Customer: Oh yeah that's fine...do I get in line?
Employee: Do you have the item you would like to exchange for?
Customer: No...but do I get in line?
Employee: Well first you need to pick out something to exchange your purchase for.
Customer: Oh...okay...so do I just get in line or.....
Employee: Choose something to exchange your item for first. Then once you have something to exchange it for, you can get in line with both items and the person at the register will do the exchange for you.
Customer: Okay...then I get in line?
Employee: Once you have your original item AND the item to exchange it for, THEN yes, you get in line.
Customer: Oh, okay.
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