Customer: Hi, I have a return. Should I get in line?
Employee: Sorry but we don't accept returns, we can only do exchanges.
Customer: Oh yeah that's fine...do I get in line?
Employee: Do you have the item you would like to exchange for?
Customer: No...but do I get in line?
Employee: Well first you need to pick out something to exchange your purchase for.
Customer: Oh...okay...so do I just get in line or.....
Employee: Choose something to exchange your item for first. Then once you have something to exchange it for, you can get in line with both items and the person at the register will do the exchange for you.
Customer: Okay...then I get in line?
Employee: Once you have your original item AND the item to exchange it for, THEN yes, you get in line.
Customer: Oh, okay.
Friday, March 23, 2012
Monday, March 19, 2012
Monday, March 19th, 2012
*A customer approaches the register with an Iphone in her hand that has a charger from the store currently plugged into it.*
Customer: I just bought this charger. And I put it into my phone and now it won't come out.
Employee: Really? We have never had that problem before with any of our chargers. Can I see the phone?
*The employee examines the phone and the charger is, in fact, stuck in the port. The cause of this however is obviously due to a rubberized case accessory on the phone and not the charger directly.*
Employee: Well the reason this is stuck in the phone is because you forced the charger into the slot even though the case was blocking it.
Customer: No I didn't!
Employee: The case is partially jammed in the port between the charger and the contacts in the phone.
Customer: I didn't force it.
Employee: There is no way that this didn't require a lot of effort to do. I'll try to get it out for you anyway...
Customer: But it went in really easy!!
*The case ended up binding the charger and phone to such an extent that the employee had to destroy the charger completely to remove it from the phone. Despite the damaged charger and hassle being completely her fault, the customer still wanted a refund for the item.*
Customer: I just bought this charger. And I put it into my phone and now it won't come out.
Employee: Really? We have never had that problem before with any of our chargers. Can I see the phone?
*The employee examines the phone and the charger is, in fact, stuck in the port. The cause of this however is obviously due to a rubberized case accessory on the phone and not the charger directly.*
Employee: Well the reason this is stuck in the phone is because you forced the charger into the slot even though the case was blocking it.
Customer: No I didn't!
Employee: The case is partially jammed in the port between the charger and the contacts in the phone.
Customer: I didn't force it.
Employee: There is no way that this didn't require a lot of effort to do. I'll try to get it out for you anyway...
Customer: But it went in really easy!!
*The case ended up binding the charger and phone to such an extent that the employee had to destroy the charger completely to remove it from the phone. Despite the damaged charger and hassle being completely her fault, the customer still wanted a refund for the item.*
Saturday, March 10, 2012
Friday, March 10th, 2012
Customer: Is this game compatible with Windows 7 operating system?
Employee: Ma'am that game is for Game Boy Advance.
Employee: Ma'am that game is for Game Boy Advance.
Sunday, March 4, 2012
Sunday, March 4th, 2012
*Employee is helping a customer. Another customer approaches the employee and interrupts their conversation.*
Customer: Where are the MyTouch cases?
Employee: We don't have MyTouch cases.
*The employee returns to helping the original customer. The second customer again interrupts.*
Customer: What???
Employee: I'm sorry but we don't carry cases for the MyTouch.
Customer: WELL! I have SEEN them here before so.
*Customer glares angrily at the employee while she continues to look for a case for the MyTouch that does not exist.*
Customer: Where are the MyTouch cases?
Employee: We don't have MyTouch cases.
*The employee returns to helping the original customer. The second customer again interrupts.*
Customer: What???
Employee: I'm sorry but we don't carry cases for the MyTouch.
Customer: WELL! I have SEEN them here before so.
*Customer glares angrily at the employee while she continues to look for a case for the MyTouch that does not exist.*
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