Customer: Hi. I called earlier.
Employee: Okay.
Customer: ...
Employee: Can I help you with something?
Customer: My name is Cynthia.
Employee: Okay?
Customer: I had something on hold.
Employee: Okay what was it?
Customer: It was a black thing.
*The customer makes a square shape with her hands.*
Employee: ...What kind of black thing?
Customer: My name is Cynthia.
Employee: I understand that, but what item did you have on hold?
Customer: A black thing. You know.
*After several minutes the "black thing" was discovered to be a bag designed to hold wet bathing suits that had bright peace signs all over it.*
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