Employee: Yea they are on the far wall behind you, near the gift bags.
Customer: No no, I'm looking for pillow pets.
Employee: Yea, like I said they're right over there.
Customer: No, I'm looking for the pillows that are shaped like animals.
Employee: ...Yes, pillow pets right?
Customer: Yes those.
Employee: Okay, they are right there in the display attached to the wall behind you.
Customer: Not those, I want pillow pets.
Employee: That is the only place we have pillow pets stocked. If you would just turn around and look on the wall over there you will see them.
*This whole time the customer has refused to turn around and actually look where the employee is explaining that the item is. After some more back and forth, the customer eventually turns around and looks at the wall where the employee has been pointing to for the entire conversation.*
Customer: Oh yep, those are them. Thanks!
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