Sunday, November 13th, 2011

*A customer holding a leather phone case that clips to a belt or waistband approaches an employee.*

Customer:  Does this case rotate?
Employee:  No it doesn't.
Customer:  It looks like it rotates.
Employee:  Yea they all kind of look like that but they don't actually move.
Customer:  No I am pretty sure it rotates.
Employee:  All of the cases we have now are fixed in a single position.  I assure you, this does not rotate.
Customer:  No no, I am sure it rotates.  Look this is what is keeping it from rotating.

*The customer shows the employee a ziptie that is attaching the phone to its plastic casing.*

Employee:  No sir, that just keeps it fastened to the packaging.  It cannot rotate because the clip is securely attached to the main part of the case with a rivet.
Customer:  No look, it rotates.

*At this point the customer attempts to force the case to turn independently of the clip attached to it.  Since they are permanently attached, nothing happens.*

Employee:  The case really doesn't rotate.  It's permanently attached to the clip.
Customer:  NO NO.  That isn't keeping it from moving!  It rotates, it's just because of the plastic thing attaching it to the case!!

*This issue was only resolved after the general manager of the store was called over and explained to the customer that he had personally inspected all of the cases in the store recently and that we did not have any cases in the entire store that rotated.*