Customer: Excuse me, do you work here?
Employee: Yep! What's up?
Customer: I'm looking for something my niece wants.
Employee: Okay, what is it called?
Customer: I don't actually know.
Employee: ...Alright, no problem. What does it look like?
Customer: I'm not actually sure.
Employee: ...uhm
Customer: Wait! I think it's called...something like...squizzles.
Employee: Well...we don't carry anything named exactly that. Can you maybe tell me anything else about it?
Customer: Hm...
*After some further inquisition, the customer finally reveals that she knows that the item she is looking for "comes with a bunch of them in a pack"*
Employee: Well, we have something in the store called Squinkies. Could that be them?
Customer: What are they? Can I see?
*Employee escorts the customer over to where the Squinkies are located and presents her with a pack.*
Customer: No...I don't know...but I don't think these are them.
Employee: Well then I'm sorry but I'm really not sure what you are looking for.
*The Customer goes to place back the pack of Squinkies from where the employee retrieved them. She notices a nearby pack of the same item but in a different color and picks it up.*
Customer: Oh look! These are called Squinkies! This might be them!
Employee: ......Yea...Might be them...
Customer: Oh okay thanks. I'm just going to call my sister and make sure these are what they are called.
Saturday, November 26, 2011
Sunday, November 13, 2011
Sunday, November 13th, 2011
*A customer holding a leather phone case that clips to a belt or waistband approaches an employee.*
Customer: Does this case rotate?
Employee: No it doesn't.
Customer: It looks like it rotates.
Employee: Yea they all kind of look like that but they don't actually move.
Customer: No I am pretty sure it rotates.
Employee: All of the cases we have now are fixed in a single position. I assure you, this does not rotate.
Customer: No no, I am sure it rotates. Look this is what is keeping it from rotating.
*The customer shows the employee a ziptie that is attaching the phone to its plastic casing.*
Employee: No sir, that just keeps it fastened to the packaging. It cannot rotate because the clip is securely attached to the main part of the case with a rivet.
Customer: No look, it rotates.
*At this point the customer attempts to force the case to turn independently of the clip attached to it. Since they are permanently attached, nothing happens.*
Employee: The case really doesn't rotate. It's permanently attached to the clip.
Customer: NO NO. That isn't keeping it from moving! It rotates, it's just because of the plastic thing attaching it to the case!!
*This issue was only resolved after the general manager of the store was called over and explained to the customer that he had personally inspected all of the cases in the store recently and that we did not have any cases in the entire store that rotated.*
Customer: Does this case rotate?
Employee: No it doesn't.
Customer: It looks like it rotates.
Employee: Yea they all kind of look like that but they don't actually move.
Customer: No I am pretty sure it rotates.
Employee: All of the cases we have now are fixed in a single position. I assure you, this does not rotate.
Customer: No no, I am sure it rotates. Look this is what is keeping it from rotating.
*The customer shows the employee a ziptie that is attaching the phone to its plastic casing.*
Employee: No sir, that just keeps it fastened to the packaging. It cannot rotate because the clip is securely attached to the main part of the case with a rivet.
Customer: No look, it rotates.
*At this point the customer attempts to force the case to turn independently of the clip attached to it. Since they are permanently attached, nothing happens.*
Employee: The case really doesn't rotate. It's permanently attached to the clip.
Customer: NO NO. That isn't keeping it from moving! It rotates, it's just because of the plastic thing attaching it to the case!!
*This issue was only resolved after the general manager of the store was called over and explained to the customer that he had personally inspected all of the cases in the store recently and that we did not have any cases in the entire store that rotated.*
Saturday, November 12, 2011
Saturday, November 12th, 2011
*An employee has just finished ringing up a customer. The next customer in line is waiting several feet away and proceeds to take her time approaching the counter, since she is the only one waiting in line. When she is about 2 steps away from the counter, the previous customer (who has since left the line and examined new merchandise in a different area nearby) runs over and jumps in front of the new customer from the opposite direction of the way the line forms. The employee informs the customer who jumped in that he needed to help the other customer first since she was waiting in line. The employee finishes with the second customer and now proceeds to assist the initial customer again.*
Customer: I just want to let you know, I do not think that was right, what you did.
Employee: Excuse me?
Customer: That wasn't right, you shouldnda taken her first.
Employee: I'm sorry but she was next in line.
Customer: Nuh uh, that wasn't right.
Employee: Okay.
Customer: You think I'm just gunna let it happen and not say anything, but NO I'm gunna say something.
Employee: Okay.
Customer: I got here FIRST.
Employee: ...?
Customer: Maybe if she was 4 steps closer, well THEN maybe it woulda been her turn. But nope, I got here first, and that just ain't right.
Employee: ...
Customer: You know, I don't even care! Cause I got the love of the LORD in my heart! So I don't even care, nuhuh. But I just gotta say something, that just ain't right.
*The employee finishes the transaction as politely as possible while the customer continues to inform him that "It just ain't right, what you did." After this, the customer found the manager of the store and informed him that the employee working the register was racist against Hispanic people because he helped a white customer first instead of her.*
Customer: I just want to let you know, I do not think that was right, what you did.
Employee: Excuse me?
Customer: That wasn't right, you shouldnda taken her first.
Employee: I'm sorry but she was next in line.
Customer: Nuh uh, that wasn't right.
Employee: Okay.
Customer: You think I'm just gunna let it happen and not say anything, but NO I'm gunna say something.
Employee: Okay.
Customer: I got here FIRST.
Employee: ...?
Customer: Maybe if she was 4 steps closer, well THEN maybe it woulda been her turn. But nope, I got here first, and that just ain't right.
Employee: ...
Customer: You know, I don't even care! Cause I got the love of the LORD in my heart! So I don't even care, nuhuh. But I just gotta say something, that just ain't right.
*The employee finishes the transaction as politely as possible while the customer continues to inform him that "It just ain't right, what you did." After this, the customer found the manager of the store and informed him that the employee working the register was racist against Hispanic people because he helped a white customer first instead of her.*
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